Delivery method
Method
Eight stages carry a project from one discovery document to aftercare. Each stage leaves a written artefact behind, so the next one can be checked against it.
Diona works as the architect's outsourced execution partner: the design intent stays with you, and the catalogue, the schedule and the site accountability become ours. The stages below are the same whether the project is a workplace floor, a restaurant, a retail fit-out or a whole house — only the rooms change.
- Stages
- 8
- Series
- 23
- Finishes
- 178
Catalogue imagery — representative of the collections, produced through Diona's partner factories; not photographed Diona installations.
The eight stages
Numbered as they run. A project can enter at any stage after discovery — a specification that already exists is picked up at stage three — but nothing skips forward: stage four signs off what stage three coded.
Conflicts are resolved on paper, in stages two and three, before anything is cut.
-
Discovery
Brief, site, budget envelope and programme captured in one document.
Output — one discovery document, agreed by both sides -
Design coordination
Your drawings reconciled with the catalogue system; conflicts resolved before production.
Output — a coordinated set with every conflict closed on paper How this reads for a workplace → -
Specification
Series, finishes and hardware fixed per room, issued as a coded schedule.
Output — a coded schedule: series, finish code, edge, hardware, room applicability The finish hall the codes come from → -
Sampling & approval
Physical chips and door samples reviewed against site light before sign-off.
Output — a signed sample set, referenced line by line to the schedule -
Production
Factory slots, QC gates and progress reporting against the programme.
Output — progress reports measured against the programme, not against a promise -
Logistics
Consolidation, protection and site-ready sequencing of every package.
Output — a delivery sequence, package by package, room by room -
Installation & delivery support
Setting out, snagging and a handover dossier per space.
Output — a handover dossier per space, with snags closed -
Aftercare
Adjustment, replacement parts and finish care for the life of the installation.
Output — an aftercare record: adjustment, parts, finish care
Who supplies what
Per stageThe split is the point of the method. You keep the design intent and the decisions; we carry the catalogue knowledge, the documentation and the site accountability. Nothing in the right-hand column requires you to know a finish code.
Where a stage stalls, it is almost always because an item in the middle column has not arrived. The schedule says which one.
Stage
You supply
Diona supplies
01Discovery
You supply
The brief, site access, the budget envelope and the programme you are held to.
Diona supplies
One document that captures all four, in terms both sides can quote back.
02Design coordination
You supply
Drawings — a floor plate and elevations, or a full issue for construction — and the design intent behind them.
Diona supplies
Reconciliation against what the catalogue system can actually produce, and a conflict list closed before production.
03Specification
You supply
Room-by-room choices and the approval that fixes them.
Diona supplies
A coded schedule per room: series, finish codes, edges, hardware and room applicability.
04Sampling & approval
You supply
A review under the light of the actual site, and the sign-off.
Diona supplies
Physical finish chips and door samples, matched to the coded schedule.
05Production
You supply
Confirmation to proceed once the sample set is signed; any change raised against the schedule rather than on site.
Diona supplies
Factory slots, QC gates and progress reporting against the programme.
06Logistics
You supply
Site access dates and a receiving point that can take the packages.
Diona supplies
Consolidation, protection and a site-ready sequence for every package.
07Installation & delivery support
You supply
A ready site, access, and the other trades' dates where they touch the joinery.
Diona supplies
Setting out, snagging and a handover dossier per space.
08Aftercare
You supply
The dossier, and a note of anything that needs adjusting in use.
Diona supplies
Adjustment, replacement parts and finish care for the life of the installation.
Dates are set per project
No standard lead time is published on this site, and none is quoted here. A programme belongs to a project: it follows from the scope agreed at discovery, the finishes actually specified, the sample sign-off and the dates the site can receive packages. Publishing a generic number would be a figure we could not stand behind on your particular floor plate.
What is fixed instead is the sequence. Stage dates are agreed in discovery and reported against at stage five, so a slip shows up as a line in a progress report while there is still something to do about it.
One real constraint worth naming: each finish in the library is published with the spaces it suits — kitchen, wardrobe, bathroom, interior door, wall panel. A finish asked to work outside its published list has to be re-specified or re-sampled, and that belongs in the programme rather than in a site query.
What we will not print
A lead time we cannot hold.
Dates come out of discovery, per project, in writing — not off a brochure page.
Read with the method
The stages above are the process; these sheets are what it is applied to.
- R·01Solutionsthe same eight stages, per sector
- R·02Workplacethe architect's outsourced execution partner
- R·03Materials178 coded finishes, the substance of stage three
- R·04Categoriesthe seven spaces a schedule has to cover
- R·05Collections23 series, specified at stage three
- R·06Workcatalogue scenes, labelled as manufacturer renders
- R·07Atelierwho holds the accountability
- R·08Enquirestart at discovery, or at the stage you are in
Start at stage one, or at the one you are in.
Bring drawings to a first conversation and we will return a coordinated set and a coded schedule. Send a brief and discovery opens the project properly.